Refund policy
At Truth Within Shop, we take great care in preparing and packaging our cold-pressed juice shots to ensure they reach you in perfect condition.
Perishable Products Because our products are perishable food items, we are unable to accept returns on opened or consumed products. All sales are final once the product has been received in good condition.
Damaged or Incorrect Orders If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with:
- Your order number
- A photo of the product and packaging
We will arrange a replacement or full refund at our discretion.
Cancellations Orders may be cancelled within 2 hours of placement provided they have not yet been dispatched. Contact us immediately at [your email address] to request a cancellation.
To start a return, you can contact us at mphobezuidenhout@truthwithin.shop. Please note that returns will need to be sent to the following address: 2 Sinatra Close, Pretoria, Gauteng, 0081, South Africa
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Products must be refrigerated immediately upon delivery. We are unable to offer refunds for items that have defrosted due to delayed refrigeration after receipt.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mphobezuidenhout@truthwithin.shop